Frequently Asked Questions

FlexMo is a smart and affordable way to get the device you want today and pay for it in manageable monthly installments through our trusted retail partners.

1. Visit a partner store and choose your device.
2. Complete the the initial screening.
3. Once approved, pay the first installment.
4. Take your device home and pay the rest in monthly installments.

You must be 18+, have a valid NIC, and show income proof. Salaried: payslips. Self-employed: bank statements.

All applications are reviewed same-day by our loan team. Approval is usually given within hours.

We accept card payments and bank deposits. You’ll also get friendly payment reminders so you never miss a due date.

If a payment is overdue by more than 3 days, your device may be temporarily locked. Once payment is received, it will be restored.

No. Once your loan is active, the full repayment must be completed — even if you stop using the device.

Yes! Returning customers enjoy faster approvals and may qualify for upgraded devices.

Yes. We protect your data and only use what’s needed to process your application. See our Privacy Policy.

You can reach us via WhatsApp, email, or directly at your partner store. We’re here to help every step of the way.